At Éclat de Noix, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, place an order, contact us, or engage with us through marketing platforms. By using our services, you agree to the terms of this policy.

When you visit our website or make a purchase, we may collect personal data including your full name, delivery address, email address, phone number, and any notes you provide related to your order. In the case of online transactions, payment details are processed securely through third-party providers such as Stripe or PayPal. We do not store or access your full payment card information at any time.

We also collect technical information such as your IP address, browser type, and device identifiers. This helps us improve website performance and user experience. Cookies and similar tracking tools may be used to remember your preferences, monitor site activity, and tailor promotions that may be relevant to your interests. You can manage your cookie settings through your browser or via our cookie banner.

Your information is used to process orders, confirm purchases, deliver products, provide customer support, and personalise your experience. If you choose to subscribe to our newsletter or opt in to receive updates, we may occasionally send you offers, product announcements, or content we believe may interest you. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share necessary information with service providers who assist us in running our website, fulfilling deliveries, processing payments, or sending marketing communications. All third-party partners are carefully selected and required to comply with relevant privacy laws.

We retain your data only as long as necessary to fulfill the purpose for which it was collected, including legal and accounting obligations. You have the right to access your personal data, request corrections, ask for deletion, withdraw consent to marketing, or object to how your data is used. To exercise these rights, please contact us at info@eclatdenoix.com
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Our website is not intended for use by children under the age of 13, and we do not knowingly collect data from minors. If you believe a child has submitted personal information, please notify us and we will take appropriate action.

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly. We encourage you to review this policy periodically to stay informed about how your data is protected.

If you have any questions or concerns about your privacy or how we handle your data, please don’t hesitate to contact us. Your trust means everything to us, and we are committed to handling your information responsibly and transparently.

Welcome to Éclat de Noix. By accessing our website or placing an order, you agree to be bound by the following Terms and Conditions. These terms apply to all visitors, users, and customers. Please read them carefully before using our services.

All products offered through this website are handcrafted, made to order, and intended for personal use only. As each item is produced individually, minor variations in shape, size, colour, or decoration may occur. By purchasing from Éclat de Noix, you acknowledge that our products are artisanal and may differ slightly from the images displayed.

To place an order, you must be at least 18 years old or have the permission of a legal guardian. Orders are confirmed upon receipt of payment. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of suspected fraud, errors in product listings, or inability to fullfill due to stock limitations or unforeseen circumstances.

Product prices are displayed in British Pounds (GBP) and are inclusive of all applicable taxes unless otherwise stated. Delivery fees are calculated separately and clearly shown at checkout. We reserve the right to adjust prices at any time without prior notice, though such changes will not affect confirmed orders.

As our products are perishable and often personalised, all sales are final. We do not accept returns or exchanges. If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery. You may be asked to provide photos as evidence, and we will review each case individually. Refunds or replacements are offered at our discretion.

Delivery times are estimates and not guaranteed. Once dispatched, responsibility for delays or issues caused by third-party couriers lies with the delivery provider. It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for orders lost or delayed due to incorrect delivery information.

Allergens are clearly listed in each product description. However, all items are made in a kitchen that handles nuts, gluten, dairy, eggs, and soy. We cannot guarantee the absence of trace allergens. It is the customer’s responsibility to read the ingredients carefully and contact us before placing an order if they have any dietary concerns.

We reserve the right to modify or discontinue any product or service without notice. We also reserve the right to amend these Terms and Conditions at any time. Continued use of our website following changes constitutes acceptance of those updates. You are encouraged to review these terms regularly.

All content on this website, including images, product names, descriptions, branding, and logos, is the property of Éclat de Noix and may not be copied, reproduced, or used without prior written permission.

For any enquiries regarding your order, our policies, or our products, please contact us at:

Éclat de Noix
Email: info@eclatdenoix.com
Location: Stockton-on-Tees, United Kingdom

Thank you for choosing Éclat de Noix. We are honoured to be part of your special moments.

At Éclat de Noix, every order is handcrafted with care and attention to detail. Below you’ll find all the essential information about how we pack, ship, and handle returns.

All products are made to order. This preparation time may vary depending on order volume, seasonal demand, or customisation requests. We recommend placing your order in advance, especially during busy periods such as holidays or special events.

We currently ship within the United Kingdom only. Delivery is carried out via trusted courier services or Royal Mail, depending on the size and location of the order. You will receive a confirmation email once your order has been dispatched. While we do our best to ensure timely delivery, we are not responsible for delays caused by third-party couriers or incorrect address information provided by the customer.

It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete. Orders that are delayed, lost, or returned due to incorrect information will not be refunded. In cases where an order is returned to us, re-delivery fees may apply.

Due to the perishable and personalised nature of our products, we do not accept returns or exchanges. All sales are final. However, if your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery. You may be asked to provide photographs and a description of the issue. We will assess each case individually and, if appropriate, offer a replacement or partial refund at our discretion.

If your order has not arrived within the expected timeframe, please contact us as soon as possible at info@eclatdenoix.com so we can assist in tracking the parcel or resolving the issue.

By placing an order with Éclat de Noix, you agree to these shipping and returns terms.

At Éclat de Noix, we use cookies to enhance your browsing experience, improve performance, and provide personalised services. By continuing to use our website, you agree to the use of cookies as outlined in this policy.

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you interact with our site, and enable certain functionalities such as shopping carts and secure areas.

Types of Cookies We Use

Essential Cookies – Necessary for the basic operation of the website. They enable core features such as page navigation, access to secure areas, and form submission.

Analytics Cookies – Collect information about how visitors use the website — such as which pages are visited most often — to help us improve content and functionality.

Marketing Cookies – Used to deliver relevant ads and track the effectiveness of campaigns. They may be set by third-party platforms such as Facebook or Google.

Preference Cookies – Allow the website to remember your settings and preferences, such as language or region, for a more personalised experience.

Your Consent
When you first visit our website, you are presented with a cookie banner allowing you to accept or manage your cookie preferences. By clicking “Accept All”, you consent to the use of all cookies. You may also choose to allow only certain types of cookies or reject non-essential ones.

You can change your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies, though some parts of the website may not function properly if you do so.

Third-Party Cookies
Some cookies on our website may be placed by third-party services, such as analytics providers or advertising platforms. These third parties have their own privacy and cookie policies, which we recommend you review.

Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements.

If you have any questions about our use of cookies, please contact us at info@eclatdenoix.com
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